Refund policy

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits those rights or any remedy available to you by law.

Contact support@krishnabookspov.com.au if your code is not delivered within 24 hours, is invalid, provides the wrong digital item or set, is missing part of a purchased set or bundle, cannot be used as described, or the product is materially different from its listing.

We may ask for your order number and a screenshot of the error, but never send us a password. After assessing the problem, we will provide the repair, replacement, refund, cancellation or other remedy required by Australian Consumer Law. Refunds are normally returned to the original payment method. If a promotional code reduced the order price, any monetary refund is based on the amount actually paid for the affected item after its allocated discount, unless the law requires a different remedy.

You may ask to cancel before a valid code has been emailed, and we will confirm whether the order can still be cancelled. Once a valid code has been emailed or redeemed, we do not offer a refund solely because you changed your mind, chose the wrong digital item or set, or no longer want the content. This change-of-mind rule does not affect your Australian Consumer Law rights.

Email support@krishnabookspov.com.au with your name, order number, selected digital item or set and a short description of the problem. Krishnabookspov will respond as soon as reasonably possible.